Being on cloud needs commitments to always be available to everyone 24 x 7.
Our Centralized Cloud Monitoring & Support Operation Service can help you ensure your business service will be available 24 x 7, giving your clients and customers a delightful experience.
Cherrylabs’ Centralized Monitoring tool can monitor faults and performance of your business service & our Cloud Monitoring tool triggers tickets into Cherrylabs’ centralized ticketing system.
|Monitoring & Support||Incident Handling for Business Service, Backup Monitoring, Application Service Monitoring, Network Fault Isolation & Network Liasoning and DR Monitoring.|
|Operations||SOP Creation & Remediation in initial stage, Vendor tech support for L3 Issues for cloud service, MAC (Move, Add, Change) Process, Antivirus Definition Updates and Verification, Server Patch Management based on customer approval.|
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