Build and Manage AWS Infra for a SaaS Provider
Cherrylabs migrated a SaaS helpdesk provider from DigitalOcean to AWS with zero downtime, leveraging Terraform automation, AWS Landing Zone, and SOC-based security controls for an optimized, secure, and scalable cloud environment
SaaS Helpdesk & Ticketing Provider | Software as a Service (SaaS)
01
Background
The customer’s ticketing software was hosted on DigitalOcean’s data center with a disaster recovery setup on AWS.
The customer was running all services on DigitalOcean VMs but needed a seamless migration to AWS to leverage native cloud services, modernize applications, and scale effectively.
02
Challenges
- Move fully to AWS while keeping their SaaS helpdesk service uninterrupted.
- Leverage native AWS services for scalability, security, and automation.
- Ensure all infrastructure was provisioned via Infrastructure-as-Code (IaC) stored in GitHub.
03
Our Approach
- Terraform Templates: Built reusable templates for AWS provisioning.
- AWS Landing Zone: Established a secure, scalable foundation for multi-account environments.
- SOC-Based Security Controls: Implemented monitoring and compliance controls.
- API Gateway: Enabled secure access and integration for the SaaS application.
- Infra-as-Code on GitHub: Ensured all builds and deployments were version-controlled and reusable.
The Results
Optimized Cloud Usage, Stronger Security, Faster Delivery
Zero Downtime Migration
SaaS services ran uninterrupted during transition.
Cloud Usage Optimized
Pay-as-you-go AWS model reduced infrastructure costs.
Automated Infra Builds
Infrastructure templates stored on GitHub for reusability and faster deployments.
Enterprise-Grade Security
Best practices and SOC controls implemented for compliance.
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